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Terms & Conditions

This website is the property of Douglas & Maxwell Estates Ltd, of 4 Downs House, 34 Violet Lane, Croydon, Surrey, CR0 4HF. By using this website you agree that you consent to and are bound by the following terms and conditions:

Copyright and Trade Marks
The content of this website are © Douglas & Maxwell Estates Ltd. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:

Licence to re-copy for Limited Purposes:

1) You acknowledge Douglas & Maxwell Estates Ltd as the source of the material. You must include such acknowledgement and the Douglas & Maxwell Estates Ltd web address (www.dm-estates.co.uk) in the copy of the material, and

2) You must inform the third party that all the Terms and Conditions set out herewith apply to him/her and that he/she is bound by them.

This licence to re-copy does not permit incorporation of the material or any part of it in any other work, publication, or website whether in hard copy or electronic or any other form. In particular (but without limitation) no part of Douglas & Maxwell Estates Ltd website, including but not limited, to photographs, property details, virtual tours and/or floorplans may be distributed or copied for any commercial purpose. You may not frame this website without the express consent of Douglas & Maxwell Estates Ltd. The Douglas & Maxwell Estates Ltd logo is a trade mark registered in the name of Douglas & Maxwell Estates Ltd in the UK and other parts of the world. Reproduction of this trade mark other than in order to view this website is prohibited.

The Land Registry data is Crown copyright and is reproduced with the permission of Land Registry under delegated authority from the Controller of HMSO.

Disclaimer
Douglas & Maxwell Estates Ltd takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

Douglas & Maxwell Estates Ltd makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither Douglas & Maxwell Estates Ltd nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.

Law
The user confirms that the terms and conditions and use of this website shall be governed by the laws of England and Wales and that any and all disputes arising therefrom shall be subject to the exclusive jurisdiction of the English courts.

Anti-Money Laundering
Douglas & Maxwell Estates Ltd are committed to operating its business in a transparent manner consistent with our legal and regulatory obligations. We are aware that the real estate industry is a target for organised criminals seeking to launder the proceeds of criminal activity. We always seek to prevent this activity by cooperating fully with the authorities and reporting suspicious activity to National Crime Agency.

As part of this commitment we adopt a strict compliance of all applicable Anti Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Money Laundering Regulations 2007, the Bribery Act 2010 and the Terrorism Act 2000.

Douglas & Maxwell Estates Ltd policy commitment is applicable to all our customers, including vendors, buyers, landlords and tenants. As a result we obtain and hold for a period of at least five years evidence pertaining to our customers’ identity and, where appropriate, we obtain proof of ownership of property and source/ destination of funds. We will be unable to proceed with any work on behalf of our customers if we are unable to obtain this information. Customers’ identity will be subject to an electronic identity check, which may also include a credit check.

Data Protection Act 1998
Douglas & Maxwell Estates Ltd respect and value the security and privacy of those of its contacts. Douglas & Maxwell Estates Ltd follow strict security procedures in the storage and disclosure of personal information in order to prevent unauthorised access. Personal Data is held on our contacts and administration database either because of work we have undertaken or are currently engaged in, or because we believe that clients may be interested in receiving material from us about our business and services. As such we hold client contact details and the history of our client relationship. This allows us to manage our client relationships effectively and target items of interest so that you do not receive unwanted material through the post.

In accordance with your rights under the Act, you may request the amendment of the personal information held or to cease receiving direct marketing materials. Douglas & Maxwell Estates Ltd do not sell, rent or deal in the personal information we hold. Information may, in the ordinary course of business, move between Douglas & Maxwell Estates Ltd and to our contractors, which may involve the transfer of data outside the European Economic Area.

Privacy policy
Douglas & Maxwell Estates Ltd is committed to ensuring that your privacy is protected. This is our Privacy Policy:

When you register with our website, you are required to provide an email address (as a minimum requirement). We will never spam you or send you unsolicited email.

In order to respond to your further requirements we need to know your name and contact telephone number. We and our associated companies may also wish to provide you with information which we think may be of interest to you. If you do not wish to receive this information you may email Douglas & Maxwell Estates Ltd at [email protected]

We will not sell, rent, or otherwise provide any information you give to us to any third party except as necessary to complete the business between us.

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We may also e-mail you should we make any changes so that you may consent to our use of your information in that way.

Geolocation
Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of Douglas & Maxwell Estates Ltd. If this feature is requested, Douglas & Maxwell Estates Ltd will prompt you to provide your permission to access your location data for the purposes of providing you with results or directions based on your current location. You can disable location settings within your browser or app.

Cookies and tracking
The Douglas & Maxwell Estates Ltd website and applications may collect anonymous data about how you use our services in order to help us improve future functionality.

Opting out:

View our cookie policy to learn about our use of cookies, and how to manage or remove them.

How to contact Douglas & Maxwell Estates Ltd
We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to [email protected]

Indemnity
You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.

Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).

If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

These terms and conditions and your use of this website are governed exclusively by English law.

This does not affect your statutory rights as a consumer.

Douglas & Maxwell Estates Ltd is registered in England and Wales (registered number 09896505). Our registered office is at 4 Downs House, 34 Violet Lane, Croydon, Surrey, CR0 4HF.